Get answers to Frequently Asked Questions about Harley Owners Group Roadside
For your convenience, commonly asked questions are answered below - just click "+" to the right of each question.
Harley Owners Group roadside assistance provides One service per member per year up to $100.
You can purchase an upgraded package that will increase the number of motorcycles covered under the program and covered them in FULL for any roadside event with no limit on the number of miles towed to an authorized Harley-Davidson repair facility.
All motorcycles enrolled in an upgraded package (deluxe, ultra or ultra +) will be covered in full for:
- Towing Assistance – When towing is necessary, the Harley-Davidson motorcycle will be towed to the closest qualified service facility at no cost to the HOG Roadside Assistance member.
- Flat Tire Assistance – Towing assistance will be provided if needed.
- Fuel, Oil, Fluid, and Water Delivery Service – An emergency supply of fuel, oil, fluid and water will be delivered if your Harley-Davidson motorcycle is in immediate need. (Cost of fuel not included.)
- Lost Key Assistance – Assistance in acquiring a replacement key (cost of parts, labor or delivery not included). Assistance will be provided with the unlocking of motorcycle compartments in the event keys are locked inside the compartments.
- Battery Service – If a battery failure occurs, towing assistance will be provided if needed.
- Extrication Assistance – Assistance with extricating a covered motorcycle when stuck in a ditch or other inaccessible area, when such location is within 50 yards (meters) of a paved road or highway. (Off-road or on unpaved surfaces not included.)
The Ultra Plus package (beyond the Emergency Travel Expense Reimbursement) also includes: coverage for up to three vehicles including H-D motorcycles, cars and light trucks
Youre covered if you are an active Harley Owners Group member which provides roadside coverage up to $100 for your Harley-Davidson Motorcycle.
When towing is necessary, the covered motorcycle will be covered to up to $100 to any destination of the members liking. Enrollment in one of the Upgrade packages (Deluxe, Ultra or Ultra +) covers the motorcycle in full to the nearest authorized Harley-Davidson Repair Facility. If towed to an alternate location, coverage will be provided up to distance to the nearest qualified H-D Repair facility.
* Automobiles covered under the ultra+ package are covered to any destination up to 35 miles.
Cross Country Motor Club is the provider for Harley Owners Group Roadside.
Coverage is extended to any HOG member riding their Harley cycle.
DELUXE PACKAGE - $19.95 annually Covers up to two H-D® motorcycles, unlimited services, towing*/roadside costs covered in full.
ULTRA PACKAGE - $29.95 annually Same general coverage as Deluxe Package, plus emergency travel reimbursement**
ULTRA PLUS PACKAGE - $49.95 annually Same general coverage as Ultra Package, plus coverage of up to three vehicles, including cars and light trucks.
With all package upgrades, the VIN must be registered. If you acquire a new vehicle mid-term, be sure to update your membership here . Only 1 auto is covered under ultra+ (up to 3 vehicle’s only 1 auto or truck)
Sign and drive coverage means your motorcycle is covered as soon as your dues are paid.
In the event that your ride is cut short due to an unexpected roadside event, rest assured you will be back on the road in no time. simply, call your dedicated HOG roadside toll free number located on the back of your HOG membership card (1-888-443-5896) and press option one to be connected to a HOG roadside assistance coordinator. Make sure to have your HOG number on hand to provide the Assistance Coordinator to expedite securing your service. With HOG Roadside, you can rest easy knowing that you are covered 24 hours a day, 365 days a year, in every postal code in the US and Canada.
A response specialist will first address your safety concerns. If you are not in a safe location, the response specialist will keep you on the line while they contact emergency assistance for you. In the other cases, the response specialist will then contact the appropriate type of roadside help you require, and will then call you to provide you information on when you may expect the arrival of the service professional. Additionally, you will be contacted after service to ensure that the services provided met your expectations.
Harley Owner’s Group roadside standard package allows one roadside event per term. Purchasing one of the premium upgrade packages provides unlimited number of roadside request covering your Harley in full should you have a flat, misplace your keys, run out of fuel or just breakdown*
*Towing is covered to nearest Harley-davidson authorized facility in full and any alternate location for the number of miles to the NQR.
Click on Enroll Now in the homepage and input your HOG number and Harley-Davidson VIN and pay for your dues with a credit card right on the site. Its that simple. Your membership card and full details of all benefits will be mailed to you within 4 to 6 weeks.
Your Membership Fulfillment Kit will be shipped within 4 to 6 weeks after enrollment.
If you feel that Harley Owners Group roadside is not for you, simply call 1-888-443-5896 and select option 5 or email member_services@crosscountrymotorclub.com to cancel your membership. You will receive a pro-rated refund mailed back to the address we have on file.
Harley Owners Group roadside is not a motorcycle insurance and should not be purchased in lieu of an actual insurance policy. Enrolling in H.O.G. Roadside only provides emergency roadside services and does not cover any type of repairs or damages that happen while on the road.